General conditions of purchase

Please read the following General Conditions of Purchase carefully before using our services:

I.- Scope of application
All contracts, purchase of products and services will be carried out according to these conditions. These general conditions of purchase will be applicable to all future operations without the need for a new express agreement.

By placing an order, the customer agrees to the full binding of the purchase contract, set out in these conditions, with PARGAL BIOLOGICALS S.L.

PARGAL BIOLOGICALS S.L. offers the commercialization of its products and services in the European Union. However, if a user is interested in receiving any item outside the European Union territory, he/she should contact PARGAL BIOLOGICALS S.L. through the contact forms available in the website or by sending an e-mail to info@mederinutricion.com, we will deal with his/her request and inform him/her about it.

PARGAL BIOLOGICALS S.L. may periodically modify these General Conditions of Purchase, the latest version of which may be consulted at any time on this Web.

II.- Communication with the customer
When placing the order, the customer must indicate at least one e-mail address, whose operability must be ensured from the moment the order is placed until its completion. In particular, the customer must verify the settings of his/her spam filter (locally and/or by his/her mail provider) and check that he/she receives e-mail from PARGAL BIOLOGICALS S.L. This indicated e-mail address can be applied in future orders as long as the customer does not modify it or request its change or rectification.

PARGAL BIOLOGICALS S.L. messages sent by e-mail to the indicated e-mail address will be assumed to be received by the customer after being sent. PARGAL BIOLOGICALS S.L. is only responsible for possible transmission errors if they are based in the scope of PARGAL BIOLOGICALS S.L. The customer has the option to provide evidence of not having received the message for reasons beyond his/her control.

PARGAL BIOLOGICALS S.L. is not obliged to notify the customer of errors, faults or inoperability of the e-mail account. However, the customer is allowed to provide evidence that the message would have been technically possible and reasonable, its reception.

III.- Execution of the contract
In the acquisition of any product or service by the customer, in the event that the customer provides a different electronic delivery address (for example, when purchasing products or services for someone other than himself/herself), this circumstance will not affect the performance of the contract with the customer. However, if the customer acts on behalf and in the interest of a third party, the contract shall only be binding on the latter when such circumstance is reliably evidenced and made known to PARGAL BIOLOGICALS S.L., and it is also expressly agreed by PARGAL BIOLOGICALS S.L. in writing the execution of the contract with this person. In other cases, the provision of a different delivery e-mail address will not affect the execution of the contract with the customer.

IV.- Purchase
Select the product(s) and add the desired quantity to the shopping cart by clicking “Add to cart” (for orders of more than 20 units, please contact us and we will provide you with a personalized quote).

You will be able to modify, for each product, the desired quantity. By clicking on the cart icon or on “View cart” you will be able to see the complete order, and if it is correct, select the option “Continue”. If there is any product that you do not want, you can delete it at this moment. In the same way the possible stock of products that have been out of stock before finalizing your order and that are in your cart will be updated.

Fill in the mandatory fields marked with an asterisk (*) in the respective order form. You have the possibility to indicate some data for the shipment of the order and others for the issuance of your invoice. You will have to indicate it at this moment.

Once you have confirmed your personal data, “Continue” to see the summary of your order and select the desired payment method. Here you will see a breakdown of the taxes and shipping costs (if any) that will be applied to the total amount of the purchase and that will depend on the selected payment method.

V.- Prices, Means of Payment and Invoicing
All the prices of the products that are indicated through the web page include the VAT and the other taxes that could correspond. To the final price of the product, you will need to add the shipping costs that in case of having them, they must be calculated according to the delivery address before confirming the purchase.

The accepted means of payment are:

• Debit or credit card: We accept Visa and Mastercard for your card payments, all managed through the secure payment platform integrated with the Bankia Virtual POS.
• We also accept BIZUM.
• Bank Transfer: We will provide you with a bank account to make the payment of your orders. You only have to tell us which order code is associated with the transfer.

The payment process provides the maximum security procedures commercially, and works on a secure server using the SSL protocol (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client’s computer and the Web Site’s computer. In this way, by using the SSL protocol it is guaranteed:

1. That the Customer is communicating his/her data to the server centre of PARGAL BIOLOGICALS S.L. and not to any other that would try to impersonate it.
2. That the data is transmitted encrypted between the Customer and our server centre, avoiding its possible reading or manipulation by third parties.

The Customer agrees to pay at the time the order is placed.

The proof of purchase corresponding to the purchase order will be sent immediately after confirming the order. If you have lost it, you can request a duplicate through the contact forms indicated in this document.

The Customer must notify PARGAL BIOLOGICALS S.L. of any undue or fraudulent charge on the card used for purchases, by email or telephone, as soon as possible so that we can take the appropriate steps.

PARGAL BIOLOGICALS S.L. will not send invoices via e-mail; You may request to receive the invoice on paper or by e-mail by indicating it in the field ‘Order Notes’ during the checkout process. The invoice does not establish requirement for the expiration of the invoice.

Shipping conditions:

How long does it take for an order to arrive?
Shipments will be made through an express courier company with delivery times of 24/48 hours (in working days) provided that the order is placed before 16:00.

Shipping costs
Shipments over 30€ of purchase will be free of charge.
Shipments for less than 30€ of purchase will have a cost of 4,60€ (VAT included).

Only shipments to Spain (Peninsula and Balearic Islands).

VI. Formalization, cancellation of purchases and liabilities
Once the order is formalized, i.e., with the acceptance of the General Conditions of Purchase and the confirmation of the purchase process, we will always send an email to the Customer confirming the details of the purchase made.

PARGAL BIOLOGICALS S.L. will accept order cancellations under the conditions indicated below. To make the cancellation you must request it through the forms available in this website or by sending an e-mail to info@mederinutrcion.com.

PARGAL BIOLOGICALS S.L. shall not be liable for any errors caused in the delivery when the data entered by the Customer in the order form do not conform to reality or have been omitted.

The Customer must check that all the purchase data are correct, once the purchase has been confirmed. If you find any error, you must notify us immediately so that we can make the necessary corrections. PARGAL BIOLOGICALS S.L. shall not be liable for any errors made by the customer when selecting the product and the desired date.

Each delivery is considered completed from the moment the product is made available to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that appear justified, including the possibility to refuse the package if it has been opened or if it has obvious signs of deterioration.

VII. Warranty
Our articles are guaranteed for the period indicated in the legislation in force.

In case of defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free of charge for the consumer and user.

The seller will respond to the consumer for the faults that manifest themselves during a period of three years from the delivery, which will be understood to have been made on the day that appears on the invoice or purchase receipt, or on the delivery note if this is later.
Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the good already existed when it was delivered.

The consumer may require the company to rectify the lack of conformity, reduce the price or terminate the contract, procedures that will be free for the consumer, including the expenses that are necessary for the goods to be brought into conformity, especially the expenses of shipping, transportation, labour, or materials.

In the absence of proof to the contrary, the products shall be deemed to be in conformity with the contract provided that they meet all the requirements set out below, unless the circumstances of the case make any of them inapplicable:

1. 1. They must conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
   2. They must be suitable for the uses to which products of the same type are ordinarily destined.
   3. They must be suitable for any special use required by the consumer and user when he/she has made it known to the seller at the time of conclusion of the contract, provided that the latter has admitted that the product is suitable for such use.
   4. They must provide the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product and, where appropriate, public statements on the specific characteristics of the products made by the seller, the producer or his/her representative, in particular in advertising or labelling. uctos hechas por el vendedor, el productor o su representante, en particular en la publicidad o en el etiquetado. The seller shall not be bound by such public statements if he/she proves that he/she was unaware and could not reasonably be expected to have been aware of the statement in question, that such statement had been corrected at the time of conclusion of the contract or that such statement could not have influenced the decision to purchase the product.

VIII. Right of Withdrawal

You have the right to withdraw from this contract within a period of fourteen calendar days without justification.

The withdrawal period will expire fourteen calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us (PARGAL BIOLOGICALS S.L., C/ Luis Merelo y Mas 6 bajo 46023 Valencia, Spain, 681090090, info@mederinutricion.com) of your decision to withdraw from the contract through an unequivocal statement (by example, a letter sent by postal mail or email). You can use the model withdrawal form that appears below.

To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to us, without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.

You must bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

In the case of a contract for the provision of services, insert the following: “If you have requested that the provision of services begin during the withdrawal period, you will pay us an amount proportional to the part of the service already provided at the time you have communicated your withdrawal, in relation to the total object of the contract”.

For any other incident or claim, we advise you to contact us through the email address: info@mederinutricion.com.

IX. Complaints
If the client considers that their rights as a consumer are violated or not attended to, they can file a claim with the relevant Municipal Consumer Information Office (OMIC). To do this, and having a digital certificate, you can make the claim on the website of the aforementioned Consumer Office. If you do not have a digital certificate, you must present your claim in person at our establishment or at any of the consumer offices authorized to do so.

At the same time, it is possible to resolve claims between us and users through consumer arbitration.

The Users can send to PARGAL BIOLOGICALS S.L. their complaints, claims or any other comment they wish to make through the following contact details (C/ Luis Merelo y Mas 6 bajo 46023 Valencia, Spain, +34681090090, info@mederinutricion.com).

In addition, we have official claim forms available to consumers and users, and that they can request from us at any time, using the contact details that have been previously provided. Likewise, if a controversy arises from the conclusion of this purchase contract, the User as a consumer can request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and for which the Regulation (CE) 2006/2004 and Directive 2009/22/CE are modified. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

X. Adhesion to the seal of ‘Confianza Online’
Our company is adhered to Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain). For more information: www.confianzaonline.es

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If they refer to electronic transactions with consumers, or about data protection when related to this area, the claims will be resolved by the Mediation Committee of Confianza Online, accredited for the alternative resolution of consumer disputes. If the complaints are about digital advertising, or data protection related to this area, they will be submitted to the Advertising Jury of AUTOCONTROL.

We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show